Frequently Asked Questions
Everything you need to know about our products and services
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your products covered by a warranty?
Yes, all Solid Solutions products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service line.